We ship physical products to the destinations shown during checkout. Shipping rates include 21% VAT and handling/packaging costs. Availability of shipping destinations, methods, and rates may vary depending on the product, delivery address, and logistical constraints.
Processing times
Orders are usually processed within 2 to 15 business days after payment confirmation. Orders placed on weekends or public holidays will be processed on the next business day.
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Delivery times
Delivery times are estimates only and may vary depending on the destination country, selected shipping method, transport provider, customs clearance, weather conditions, or other circumstances beyond our reasonable control.
Shipping costs
Shipping costs include 21% VAT and handling charges and are calculated and displayed during checkout before payment is completed. Depending on the destination and order value, we may offer fixed-rate shipping, free shipping above a minimum threshold, or other shipping options.
Customer responsibility
The customer is responsible for providing complete and accurate shipping information. We shall not be liable for failed deliveries, delays, or additional costs resulting from incorrect or incomplete address details provided by the customer.
Undeliverable or unclaimed parcels
If a parcel is returned to us due to unsuccessful delivery attempts, refusal, non-collection, or an incorrect address provided by the customer, we may deduct the direct return and re-shipping costs from any refund, where permitted by law.
Customs and import duties
For shipments to non-EU countries, import duties, local taxes, customs charges, or clearance fees may apply and shall be borne by the customer.
Risk and transfer
The risk of loss or damage to the goods passes to the consumer upon delivery, unless a different rule applies under mandatory consumer law.